Dispatch and Delivery
After your payment has been processed and you have received an acceptance confirmation by email we will send you a testing kit by first class post and you should receive it within 2 (two) Working Days, within the United Kingdom. We do not guarantee that the testing kit will arrive within 2 (two) Working Days as we are entirely dependent on our postal services provider (Royal Mail).
Delivery of a testing kit shall be considered to be completed upon our first attempt to deliver it to the address you have provided and the testing kit and sample will be your responsibility from that time until it reaches our laboratory for analysis.
If your testing kit arrives in the post damaged, we will send you a replacement kit at no charge as soon as you notify us. In some cases we may request the return of the damaged unused kit.